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South African hotel turns to machines to beat pandemic

South African hotel turns to machines to beat pandemic

KIRTHANA PILLAY STAFF at Hotel Sky in Johannesburg's wealthy Sandton district adhere to strict COVID-19 protocols, wearing masks and physically distancing from guests as much as possible; all, that is, except Lexi, Micah and Ariel. For the three concierges couldn't breathe germs on you even if they wanted to: they're robots. Robot hospitality is not new - Japanese hotels have been deploying them for years and in 2015 Tokyo's Henn'na, or 'Strange', hotel became the first to be fully staffed by machines. Several robot-staffed Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms. But Hotel Sky,…
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